Frequently Asked Questions (FAQs)
We’ve gathered some of the most common questions our customers ask. If you don’t find your answer here, please Contact Us and we’ll be happy to help.
Orders & Payments
Q: How can I place an order?
A: Simply add your favorite items to the cart, proceed to checkout, and complete your payment securely.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options shown at checkout.
Shipping & Delivery
Q: Where do you ship?
A: We ship locally and internationally. Available destinations and shipping costs will be shown at checkout.
Q: How long will delivery take?
A: Standard delivery usually takes 3–5 business days, while express shipping is 1–2 business days. International orders may take 7–14 business days.
Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes, items can be returned or exchanged within 30 days of delivery if they are unused and in original condition.
Q: How do I start a return?
A: Log in to your account, go to “Orders,” select the item, and click “Request Return.” Follow the steps to print your return label.
Product Information
Q: What sizes do you offer?
A: We offer a wide range of sizes. A detailed size chart is available on each product page to help you find your fit.
Q: How should I care for my clothing?
A: Each item has care instructions on its label. We also provide care tips on the product page.
General
Q: Do you restock sold-out items?
A: Some popular styles may be restocked. You can sign up for back-in-stock alerts on the product page.
Q: How can I contact customer support?
A: You can reach us anytime through our Contact Us page or by emailing [your support email].